bdjeed's Privacy Policy
Your personal information is completely safe with us. bdjeed protects your privacy through SSL encryption and strict data security measures.
This privacy policy applies to users of the bdjeed platform. Please read this policy carefully before using the site. Continued use of the site means you agree to the terms of this policy.
Introduction and Scope of Policy
bdjeed is a premium online gaming platform in Bangladesh. We place the highest importance on our users' privacy and are committed to protecting their personal information. This privacy policy ("Policy") explains how bdjeed collects, uses, stores, and where necessary shares your information with third parties.
This policy applies to the bdjeed website, mobile platform, and all related services. When you register on our platform, log in, play games, or carry out any transaction, you fall under the scope of this policy.
If any changes are made to this policy, we will notify you via a notice on the platform. Continued use of the site after any changes means you agree to the revised policy.
What Types of Information We Collect
We collect only the information that is necessary to maintain a fair and transparent relationship with you. The categories of information collected are listed below:
2.1 Identity Information
- Full name and date of birth (for age verification — only users aged 21 and above may open an account)
- Mobile number and email address
- National ID (NID) or passport number (if identity verification is required)
- Username and password (stored in encrypted form)
2.2 Financial Information
- Records of deposit and withdrawal transactions
- bKash, Nagad, Rocket, or Upay account numbers (to process transactions)
- Wallet balance and bonus history
2.3 Technical Information
- IP address and device information
- Browser type and operating system
- Cookies and session data
- Logs of your activity on the platform
2.4 Gaming Activity Information
- Play history, betting records, and win/loss information
- Preferred game categories and patterns of time spent on the platform
- Responsible gaming limits and break requests
How Information Is Collected
bdjeed collects your information in the following ways:
- Registration process: Information you provide directly when creating an account.
- Transaction processing: Information received through payment service providers during deposits or withdrawals.
- Automatic collection: Technical information collected via cookies, web beacons, and log files.
- Customer support contact: Information you share via live chat or email.
- Third-party verification services: From approved third parties for identity and age verification.
How Your Information Is Used
We use your information only for specific and legitimate purposes. The main purposes are described below:
4.1 Account Management and Service Delivery
Your information is used to create and maintain your bdjeed account, verify logins, process deposits and withdrawals, and award bonuses.
4.2 Identity and Age Verification
To comply with Bangladesh regulations and ensure responsible gaming, we verify the age of every account holder. The bdjeed platform is open only to those aged 21 and above.
4.3 Fraud Prevention and Security
Technical information is analysed to detect and prevent unauthorised access, fraudulent transactions, and suspicious activity.
4.4 Customer Service Improvement
Your information is used to communicate with you, resolve issues, and improve the quality of our services.
4.5 Fulfilling Legal Obligations
Your information may be used or disclosed to comply with applicable laws, regulatory authority directives, and court orders.
Information Sharing and Disclosure
bdjeed does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:
5.1 Service Partner
With payment processors (bKash, Nagad, Rocket, Upay), identity verification providers, technology service providers, and game software suppliers — only the minimum information necessary to deliver the service is shared. These partners are bound by data protection agreements.
5.2 Legal Requirements
Information may be disclosed to comply with court orders, lawful requests from government authorities, or applicable legal requirements.
5.3 Business Restructuring
In the event of a merger, acquisition, or other business restructuring, user information may be transferred, but the new entity will be required to comply with this privacy policy.
5.4 With Your Consent
Information may be shared beyond the above circumstances if you have given your explicit consent.
Data Security Measures
To keep your information secure, bdjeed takes the following technical and organisational measures:
- SSL/TLS encryption: All data transfers on the site and app are protected by industry-standard SSL encryption.
- Password hashing: Your password is never stored in plain text — strong hashing algorithms are used.
- Access controls: Only authorised staff have access to the necessary data, and their activities are monitored.
- Firewall and intrusion detection: Advanced security measures are in place at the network level to prevent unauthorised access.
- Regular security audits: Our systems undergo regular security reviews by third parties.
- Data backups: Secure and regular backups are maintained to prevent data loss.
However, no method on the internet is 100% secure. Even with our best efforts, we cannot guarantee complete security. You are therefore advised to keep your account password confidential and not share it with anyone.
Cookie Policy
Cookies are used on the bdjeed platform — these are small data files stored on your device. The use of cookies is described below:
7.1 Essential Cookies
These cookies are essential for the core functionality of the platform — maintaining login sessions, security verification, and saving preferred language and settings.
7.2 Functional Cookies
These cookies are used to remember your previous preferences and provide a personalised experience.
7.3 Analytical Cookies
Anonymous statistical data is collected to understand how users use the platform and to improve services.
You can control cookies by changing your browser settings. However, disabling certain cookies may limit the functionality of the platform.
Data Retention Period
We retain your information only for as long as it is necessary to fulfil the purpose for which it was collected or to meet legal obligations.
- Active account data: Retained for as long as the account remains active.
- Financial transaction records: Retained for the period required by applicable legal requirements.
- After account closure: Data is securely deleted once all necessary legal and regulatory obligations have been met.
- Inactive accounts: Data from accounts that have been inactive for a long period may be deleted in accordance with our data retention policy.
Your Rights
You have the following rights regarding your personal information:
- Right of access: You have the right to know what information we hold about you.
- Right to rectification: You have the right to request correction of inaccurate or incomplete information.
- Right to erasure: In certain circumstances you may request deletion of your data (though this may not be possible where legal obligations apply).
- Right to object to processing: The right to object to the processing of your data for specific purposes.
- Data portability: The right to receive a copy of your data in a structured and commonly usable format.
- Withdrawal of consent: The right to withdraw consent at any time for processing that is based on consent.
To exercise these rights, contact us via 24/7 live chat on the platform or by email at [email protected]. We will respond to your request as quickly as possible.
Privacy of Minors
The bdjeed platform is strictly operated for those aged 21 and above. We do not knowingly collect any personal information from minors.
If we suspect or are informed that a minor has registered on our platform, we will immediately close that account and delete the associated information. Parents can notify us of any such concerns at [email protected].
Third-Party Links and Software
Our platform may contain content from game software providers such as Pragmatic Play, PG Soft, JILI, and Spribe. These providers may collect some technical information from their own servers (for example, for game performance purposes). Please visit the respective provider's website for their privacy policy.
Payment service providers (bKash, Nagad, Rocket, Upay) handle your financial information in accordance with their own privacy policies. You are advised to familiarise yourself with their terms and conditions on their platforms at the time of any transaction.
International Data Transfers
Our technical infrastructure may use servers located in various countries. In such cases your information may be transferred outside Bangladesh. We ensure that appropriate safeguards are in place for such transfers and that your information remains protected in accordance with this privacy policy.
Policy Changes and Updates
bdjeed reserves the right to review and update this privacy policy from time to time. For any significant changes, we will:
- Post a clear notice on the platform.
- Update the "Last Updated" date at the top of the policy.
- Where necessary, notify registered users by email.
Continued use of the platform after any changes means you have accepted the revised policy. You are therefore advised to visit this page regularly.
Contact and Complaints
For any questions, concerns, or complaints regarding this privacy policy, please contact us:
24/7 Live Chat: Use the platform's live chat for immediate assistance in Bengali.
Email: [email protected]
We will try to resolve your complaint as quickly as possible, generally within 3-5 business days.